{"id":91,"date":"2026-01-13T14:16:57","date_gmt":"2026-01-13T14:16:57","guid":{"rendered":"https:\/\/thewebbakery.io\/?page_id=91"},"modified":"2026-10-08T13:33:09","modified_gmt":"2026-10-08T11:33:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/dukehotels.nl\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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Frequently Asked Questions About Duke Hotels<\/h2>\n\t

A question about your reservation, check-in, parking or your stay at Duke Hotels in Den Bosch? There\u2019s a good chance you\u2019ll find the answer below, from our cancellation policy and self check-in to facilities and meetings in Den Bosch. Can\u2019t find your question? Just get in touch.<\/a><\/p>\n

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Booking & payment<\/h2>\n\t\n
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\n Can I change or cancel my reservation? <\/p>\n \n \n <\/svg>\n\n <\/div>\n

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That depends on the rate you booked. Your booking confirmation shows the conditions that apply. Booked a flexible rate? Then you can change or cancel within the stated period.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/article>

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\n Can I cancel or change a Non-Refundable Rate? <\/p>\n \n \n <\/svg>\n\n <\/div>\n

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A Non-Refundable Rate can\u2019t be cancelled or changed, and we can\u2019t make an exception for unexpected circumstances either. We recommend claiming it on your travel or cancellation insurance.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/article>

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\n What payment methods do you accept? <\/p>\n \n \n <\/svg>\n\n <\/div>\n

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You can pay for your reservation securely through Mews Payments. We accept Mastercard, Visa, American Express, Discover, Diners Club, JCB, and UnionPay.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/article>

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\n Can I book multiple rooms or a group stay? <\/p>\n \n \n <\/svg>\n\n <\/div>\n

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Of course. Coming to Den Bosch with a larger group? Get in touch<\/a>, and we\u2019ll work out which Duke location \u2013 or combination of locations \u2013 suits your stay best.<\/p>\n

Good to know: true twin rooms (two separate beds) are only available at Duke Studio Hotel (20 rooms).<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/article>

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\n Can I get an invoice for my stay? <\/p>\n \n \n <\/svg>\n\n <\/div>\n

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Yes. Need an invoice for your stay at Duke Hotels? Send us your billing details and we\u2019ll make sure you get one. Just drop us an email.<\/a><\/p>\n

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Check-in & your stay<\/h2>\n\t\n
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\n How does check-in work at Duke Hotels? <\/p>\n \n \n <\/svg>\n\n <\/div>\n

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It depends on the location. At Duke Boutique Hotel<\/strong><\/a> you\u2019ll be welcomed at reception. Little Duke Hotel<\/a>, Boutique Hotel Jeroen<\/a>, Uylenhof Hotel<\/a> and Duke Studio Hotel<\/a><\/strong> use digital self check-in. At Duke Apartments<\/strong><\/a> you get in via a key safe.<\/p>\n

Staying at a location with self check-in? Then you prepare your arrival online beforehand: check your details and complete the necessary steps. After that, you\u2019ll receive everything you need for your arrival and access to the hotel. Still need help? Our team is happy to help.<\/a><\/p>\n

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\n How does digital self check-in work? <\/p>\n \n \n <\/svg>\n\n <\/div>\n

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Before you arrive, you\u2019ll receive a message with a link to complete your self check-in. You check your booking details and go through the steps online. It takes about three minutes.<\/p>\n

Once that\u2019s done, you\u2019ll receive the practical information for your arrival, such as directions, parking and access. On the day you arrive, we\u2019ll send the key details for getting in once more. So you know exactly where to go and what to do. Still need help? Give us a call.<\/a><\/p>\n

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\n When will I receive the link for my self check-in and access? <\/p>\n \n \n <\/svg>\n\n <\/div>\n

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You\u2019ll find the link for your digital self check-in in your confirmation email, and your access details arrive on the day you arrive. So make sure your self check-in is fully completed beforehand and that the email address and phone number in your booking are correct.<\/p>\n

On the day you arrive, you\u2019ll receive what you need for directions, parking and access. Still need help? Give us a call.<\/a><\/p>\n

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\n What if my self check-in doesn\u2019t work? <\/p>\n \n \n <\/svg>\n\n <\/div>\n

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Can\u2019t complete your digital check-in, or can\u2019t get in when you arrive? Get in touch with us straight away.<\/a> You don\u2019t have to figure it out yourself: our team can see where you are in the process and help you from there.<\/p>\n

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\n What time can I check in, and when do I need to check out? <\/p>\n \n \n <\/svg>\n\n <\/div>\n

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You can check in from 3 PM<\/strong>. On the day you leave, please check out by 11 AM<\/strong>. Staying at a Duke location with self check-in? Complete your digital check-in before you arrive, and you\u2019ll have access to your room from 3 PM.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/article>

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\n Can I check in early or check out late? <\/p>\n \n \n <\/svg>\n\n <\/div>\n

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That depends on availability on the day. You can add an early check-in or late check-out when you book (if available). Want to add it after booking? Get in touch<\/a>, and we\u2019ll see what\u2019s possible.<\/p>\n

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You can also sort this yourself in the Guest app.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/article>

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\n Can I leave my luggage before check-in or after check-out? <\/p>\n \n \n <\/svg>\n\n <\/div>\n

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Yes, the options vary by Duke location:<\/p>\n